> ## Documentation Index
> Fetch the complete documentation index at: https://docs.opscape.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix sign-in problems, missing boards, failed imports and API errors.

## I keep getting sent back to the sign-in page

Your browser may be holding an old session cookie. Sign out, then sign in again. If that doesn't help, clear the cookies for `opscape.com` and sign in again.

## I can't see a board

Workspace members and guests only see the boards they've been added to. Ask a workspace admin or a board admin to add you from **Board options → Manage members**. See [Board members](https://docs.opscape.com/members.md#board-members).

If you can't see a whole workspace, check you're signed in with the email you were invited with, and that you haven't been [paused](https://docs.opscape.com/members.md#paused-members).

## I can't invite anyone

| Message | What to do |
| - | - |
| Inviting members requires a Team plan | [Upgrade the workspace](https://docs.opscape.com/plans.md#upgrade-change-or-cancel). |
| Seat limit reached | Your plan has a fixed number of seats. Upgrade, or remove someone first. |
| User is already a member of this workspace | They're already in. Check **Members**, and add them to the board they need. |
| You don't have permission | Only people with the invite members permission can invite. Ask an admin. |

## A Trello import didn't finish

Each board is imported on its own, so one failure doesn't stop the rest. The import tells you which boards didn't make it and why:

| Message | What to do |
| - | - |
| Kan couldn't open the board in Trello | Kan's access to Trello has expired or doesn't cover the board. Disconnect and reconnect Trello in **Settings → Integrations**, then import again. |
| The board couldn't be found in Trello | It was deleted or you were removed from it in Trello. |
| Trello is busy right now | Trello is limiting requests. Wait a few minutes and import that board again. |

See [Import from Trello](https://docs.opscape.com/integrations/trello.md) for what's brought across.

## A webhook isn't arriving

1. In **Settings → Webhooks**, send a test. The result shows the status code your server returned.
2. Make sure the URL is public HTTPS. Kan doesn't send to private or local addresses.
3. Your server must answer within 10 seconds with a `2xx`. Deliveries aren't retried.
4. Check you've subscribed the webhook to the event you expect. See [Webhooks](https://docs.opscape.com/integrations/webhooks.md).

## The API returns an error

| Status | What to do |
| - | - |
| `401` | The API key is missing or revoked. Create a new one in **Settings → API**. |
| `403` | The key's owner doesn't have permission for this. Check their [role](https://docs.opscape.com/members.md#roles). |
| `404` | The ID is wrong, or the key's owner can't see it. Boards you aren't a member of return `404`. |
| `429` | You've sent more than 600 requests in a minute. Wait and try again. |

## Still stuck?

Email [support@opscape.com](mailto:support@opscape.com) with the workspace and board name, and what you were doing.


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