Troubleshooting - Opscape

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I can’t see a board

Workspace members and guests only see the boards they’ve been added to. Ask a workspace admin or a board admin to add you from Board options → Manage members. See Board members. If you can’t see a whole workspace, check you’re signed in with the email you were invited with, and that you haven’t been paused.

I can’t invite anyone

Message	What to do
Inviting members requires a Team plan	Upgrade the workspace.
Seat limit reached	Your plan has a fixed number of seats. Upgrade, or remove someone first.
User is already a member of this workspace	They’re already in. Check Members, and add them to the board they need.
You don’t have permission	Only people with the invite members permission can invite. Ask an admin.

A Trello import didn’t finish

Each board is imported on its own, so one failure doesn’t stop the rest. The import tells you which boards didn’t make it and why:

Message	What to do
Kan couldn’t open the board in Trello	Kan’s access to Trello has expired or doesn’t cover the board. Disconnect and reconnect Trello in Settings → Integrations, then import again.
The board couldn’t be found in Trello	It was deleted or you were removed from it in Trello.
Trello is busy right now	Trello is limiting requests. Wait a few minutes and import that board again.

See Import from Trello for what’s brought across.

A webhook isn’t arriving

In Settings → Webhooks, send a test. The result shows the status code your server returned.
Make sure the URL is public HTTPS. Kan doesn’t send to private or local addresses.
Your server must answer within 10 seconds with a 2xx. Deliveries aren’t retried.
Check you’ve subscribed the webhook to the event you expect. See Webhooks.

The API returns an error

Status	What to do
`401`	The API key is missing or revoked. Create a new one in Settings → API.
`403`	The key’s owner doesn’t have permission for this. Check their role.
`404`	The ID is wrong, or the key’s owner can’t see it. Boards you aren’t a member of return `404`.
`429`	You’ve sent more than 600 requests in a minute. Wait and try again.

Still stuck?

Email support@opscape.com with the workspace and board name, and what you were doing.